Shipping & Delivery
Shipping & Delivery Policy
At We're The Moment, we strive to provide efficient and reliable shipping services to ensure your purchases arrive on time. Please read our shipping and delivery policy below for detailed information.
Order Processing
- All orders placed by 1 PM will be processed and posted on the same day.
- Orders placed after 1 PM will be processed and posted on the next business day.
- Business days are Monday through Friday, excluding holidays.
Shipping Methods and Costs
- We offer a variety of shipping methods to meet your needs, including standard, expedited, and express options.
- Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order.
- Free standard shipping may be available on orders over a certain amount (please check our current promotions for details).
Delivery Times
- Delivery times vary based on the selected shipping method and destination.
- Standard shipping typically takes 3-7 business days for domestic deliveries.
- Expedited shipping usually arrives within 2-3 business days.
- Express shipping is delivered within 1-2 business days.
- International shipping times vary by country and can take anywhere from 7-21 business days.
International Shipping
- We ship globally to most countries. Please note that customs fees, import duties, and taxes may apply and are the responsibility of the recipient.
- International shipping rates are calculated at checkout.
Order Tracking
- Once your order is shipped, you will receive a confirmation email with tracking information.
- You can track your order through the carrier's website using the provided tracking number.
Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact our customer service team immediately.
- We will work with the shipping carrier to resolve the issue as quickly as possible.
Customer Service
- For any questions or concerns about your order, please contact our customer service team at info@werethemoment.com