Refund Policy

Refunds & Exchanges Policy

At We're The Moment, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refunds and exchanges policy below.

Returns

We offer returns within 14 days of receipt of goods . If 14 days have gone by since your receipt of goods, unfortunately, we can’t offer you a refund or exchange.
To initiate a return, please contact our customer service team at info@werethemoment.com.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it.
The item must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be applied to your original method of payment. Please allow up to 7-10 business days for the credit to appear on your account, depending on your bank or card issuer.

Exchanges

If you wish to exchange an item for a different size or color, please contact our customer service team. We will assist you with the exchange process and provide instructions.
Items exchanged will be shipped at no additional cost.

Non-Refundable Items

Some items may be marked as non-refundable or non-exchangeable. Please check the product description or contact our customer service team for details.

Order Issues

If your item arrives damaged or defective, please contact us immediately. We will provide instructions for returning the damaged item and send you a replacement or issue a refund.

Customer Service

For any questions or concerns about returns or exchanges, please reach out to our customer service team at info@werethemoment.com.

Thank you for shopping with We're The Moment. We appreciate your business and are committed to ensuring your satisfaction with every purchase.